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The world moves fast, and information getting to the people who need it is vital. Keep your business running smoothly with a company portal, made by the towing industry, for the towing industry.
Service Support Tickets
A big problem exists in some tow companies; a stark lack of communication between employees, and especially employee to employer. How often do things happen in the field that never make it back to the office? Problems come up, small issues that maybe aren't worth a phone call. But now you've got issues, unreported. Keep on top of your company, stay up to date, stay informed.
Save the phone call, just submit a ticket. Letting drivers submit a ticket will ensure the problem gets reported, but also prevents three drivers from making a phone call, or sending a text, about the same issue.
"My other dispatcher handled that. I'm not sure what's going on."
With just a quick note, dispatchers can share information about calls accepted, planned, or rejected, that may not make it into the system. Or for those companies that have an after-hours dispatcher working from the road, send a quick summary of important calls, so everyone can be on the same page.